S H I P P I N G
Within the Contiguous U.S. - Flat Rate $5.00 for orders over $75.00
Canadian Orders - Flat Rate $10.95 (buyer is responsible for any/all custom fees + expenses)
All shipments will receive a tracking number, which can be used to follow your package's journey to the destination. Please allow up to 48 hours from the time of that email for full tracking details to populate.
Please be sure to double check your address as Urban Wanderlust is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package is "Returned to Sender", Urban Wanderlust is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.
International Orders are shipped via the least expensive method in order to save you costs. Please note that you, the international buyer, are responsible for all customs fees and expenses (if any should arise). Urban Wanderlust is not financially responsible for paying such fees.
International orders can take anywhere from 6 - 24+ days to arrive once shipped.
R E T U R N S + E X C H A N G E S
At this time, we do not offer returns or exchanges. If for whatever reason you are unsatisfied, please send us a message at firstname.lastname@example.org and we will be happy to help you resolve the issue.
D A M A G E S
All of our products are carefully inspected before they are shipped, and are always adequately packaged with handling & transit in mind. While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact me at email@example.com with a photo of the damaged product & shipping box within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product. In most cases, a replacement is sent once the claim as been initiated & approved.
M I S S I N G P A C K A G E S
Once a package has been passed off to the mail carrier Urban Wanderlust is no longer responsible. If a package is marked as 'Delivered', but you are unable to find it, you must reach out to your local UPS/USPS to assist with tracking it. Unfortunately we are unable to do anything on our end. The carrier will most likely request you submit a claim. Should you need any additional information from us to process said claim, we are more than happy to assist.
V A R I A T I O N S
All of our products are made by hand out of natural ingredients, so variations are expected. Each and every product we make is carefully inspected before leaving our studio. These variations do not affect the integrity of our goods and will not be considered defects or damages:
Candles • Changes in temperature may cause "wet spots" on candles. This is a term used to describe a spot on a candle jar that looks as if water has seeped in between the wax and the jar. This is a natural occurrence that can happen when candles go through changes in temperature (going from an air-conditioned home/car to a hot, humid mailbox or vice versa). These "wet spots" do not affect the way your candles burn or smell in any way.
Lip Balms + Perfumes • Our beauty + skincare products are handmade with natural oils and butters - separation is normal. Store lip balms in a cool/dry place to avoid to separation. Always store your perfume oil out of direct sunlight, so as not to oxidize the oils.
Room + Body Sprays • Different fragrance combinations mixed with our room + body spray base may case separation or a discolored appearance. This is normal and varies from scent to scent. It does not affect the way your spray will work or smell. Give them a shake before use, to mix everything together for the best results!
Still have questions? Email us at firstname.lastname@example.org