Shipping + Returns
S H I P P I N G + P R O C E S S I N G T I M E S
We ship via USPS (small orders) or UPS (larger orders). Buyer assumes all responsibility for shipping costs & fees.
Orders over $50 have a flat rate shipping fee of $5.00.
Ground Shipping: 1-7 business days
Standard Shipping: 1-4 business days
Express Shipping: 1 business day
We currently only ship Internationally to Canada. We charge a flat-rate shipping of $11.95 to Canada.
Economy International Shipping: 6-14 business days
Express International Shipping: 4-8 business day
International Orders are shipped via USPS Priority International / UPS. Please note that you, the international buyer, are responsible for all customs fees and expenses (if any should arise). Urban Wanderlust is not financially responsible for paying such fees. International orders can take anywhere from 7 - 28+ days to arrive once shipped.
P R O C E S S I N G T I M E S
Processing times is the time I need to make your items, if they are currently not in stock; sometimes we make candles to order - we do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days while USPS First Class usually takes 2-5 business days. UPS usually takes 1-5 business days. You should receive a shipping notification with tracking information once your order leaves our studio. Please let us know if you'd like your order expedited and we will try our best to do so!
R E T U R N S + E X C H A N G E S
All of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. We will replace/refund products damaged during shipment if photographic proof of damage is submitted to Urban Wanderlust within 48 hours of delivery.
A damage claim will be filed with the shipping carrier and we will work together to find a solution for your damaged product (typically a replacement is sent to you once the damage claim has been filed with the shipping carrier).
Please contact me at firstname.lastname@example.org within 48 hours of receiving your order.
We do not assume responsibility for packages returned to us due to invalid addresses. Unfortunately we will ask that you pay for any related reshipping fees.
Only items that have been purchased directly from Urban Wanderlust can potentially be returned to Urban Wanderlust. Urban Wanderlust products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Still have questions? Email us at email@example.com