FAQ

SHIPPING + PROCESSING TIMES

Processing time is the time I need to make the items, if they are not currently in stock.

We make our best efforts to ship items within 2-3 business days.

During peak/busy seasons shipping may take 4-5 business days.

$5.00 flat-rate shipping on all orders over $60 U.S. Domestic

$10.95 flat-rate shipping to Canada.

International Orders are shipped via the least expensive method in order to save you costs. 

International orders can take anywhere from 6 - 24+ days to arrive once shipped.

All orders are shipped from Long Island, NY via USPS Priority Mail or UPS Ground (large orders). You will receive a tracking number for your order via email once fulfilled. Our packages do not require a signature.  

International packages may be subject to customs, duties, or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Unfortunately, we at Urban Wanderlust have no control over these circumstances.

Sometimes tracking is inaccurate, and it says packages have been delivered although they are still on the way.

Wait it out at least 4 business days and if it's still not in your hands, reach out to the carrier directly.

CHANGES TO ORDER

Yes. Send us an email as soon as possible (with your order #) and we will make every effort to accommodate your request.

LOCAL PICK-UP

Absolutely! Upon checkout, you will be prompted to choose between whether you'd like your package Delivered or if you'd like to Pick-up. Choose Pick-up and we will contact you once you're order is ready!

Our designated pick-up spot is located in Melville, New York. You will receive the full address once a pick-up time has been agreed on.

CUSTOM +WHOLESALE ORDERS

Yes! We loving working with other small businesses! Click HERE to sign-up.

Yes we do! Send us an email with your thoughts and let's make it happen!

CANDLE FAQ'S

Learn more about our candles here:

Pure American-grown Soy Wax

Phthalate-Free Fragrance Oils 

100% Natural Eco-Cotton threads (Zinc/Lead Free)

Not all essential oils are created equal or safe for candle making. We use phthalate-free fragrance oils that are specifically formulated for candles + body products. Fragrance oils are actually more sustainable to manufacture and because of this, help to keep our costs down. 

Our fragrance oils are non-toxic, containing no carcinogens, phthalates, parabens or other hazardous chemicals commonly found in other fragrance oils.

Natural soy wax is white in color. The fragrance blends that I use range from clear to light yellow (don't worry all phthalate free fragrance oils). Fragrance oils may tint the soy wax producing an off white to yellowish wax color.