WHEN WILL MY ORDER SHIP?
Processing time is the I need to make the items, if they are not currently in stock.
We make our best efforts to ship items within 2-3 business days, during peak/busy seasons shipping may take 4-5 business days. All orders are shipped from Queens, NY via USPS Priority Mail or UPS Ground (large orders). You will receive a tracking number for your order via email once fulfilled. Our packages do not require a signature.
CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?
To make changes to your an order, please contact us via email at firstname.lastname@example.org as soon as possible (with your order #) and we will make every effort to accommodate your request.
WHAT ARE YOUR CANDLES MADE FROM?
- Natural American-grown Soy Wax
- Phthalate-Free Fragrance Oils
- Natural Eco-Cotton threads (Zinc/Lead Free)
WHAT ARE YOUR WICKS MADE OF?
100% all natural braided eco-cotton threads
WHY SOY WAX?
- 50% longer burn time than paraffin wax candles!
- 100% natural (made from USA grown soy beans)
- 100% biodegradable & sustainable
- Releases fragrances easier than other wax type candles
- Does not produce toxic smoke, making them indoor friendly and safer for everyone!
DO YOU USE ARTIFICIAL COLORING IN YOUR PRODUCTS?
WHY DO SOME CANDLES HAVE AN OFF WHITE OR YELLOW TINT IF YOU DON'T USE COLOR?
Natural soy wax is white in color. The fragrance blends that I use range from clear to light yellow (don't worry all phthalate free fragrance oils). Fragrance oils may tint the soy wax producing an off white to yellowish wax color.
REUSING & CLEANING JARS
Use warm/hot water with some soap and gently wash the inside of your container. Leave upside down to dry and BOOM - you have a cute jar to use as you'd like!
WHAT IS REED DIFFUSER BASE?
Our base is made from a proprietary blend of silicones and organic compounds to help release the fragrance into the air. It does not contain any alcohol or DPG, which evaporates much faster and can clog the reeds. It is also VOC compliant in all 50 states when recommended fragrance loads are used.
WHAT ARE REED DIFFUSER STICKS MADE FROM?
Our reed diffuser sticks are made from high-quality, all-natural rattan reeds responsibly harvested and sourced from Indonesia. Each reed is precision cut to avoid crushing the channels that carry the solution up to the top and to ensure you get a great fragrance throw.
CUSTOM & PERSONALIZED ORDERS
We offer custom candles on an order by order basis, perfect for all occasions: Client Thank You Gifts, Weddings Favors, Bridal & Baby Showers, Gift Baskets and more!
Email us for more details: email@example.com