FAQ

WHEN WILL MY ORDER SHIP?

Processing time is the time I need to make the items, if they are not currently in stock.

We make our best efforts to ship items within 2-3 business days, during peak/busy seasons shipping may take 4-5 business days. All orders are shipped from Long Island City, NY via USPS Priority Mail or UPS Ground (large orders). You will receive a tracking number for your order via email once fulfilled. Our packages do not require a signature.  

HOW MUCH DOES SHIPPING COST IN THE U.S.?

We offer a flat-rate shipping fee of $5.00 for any orders over $50 shipped in the U.S.

HOW MIUCH DOES SHIPPING COST TO CANADA?
We offer a flat-rate shipping fee of $11.95 for any orders shipped to Canada.

WILL CUSTOM FEES INCUR WHEN I RECEIVE MY PACKAGE INTERNATIONALLY? 

International packages may be subject to customs, duties, or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Unfortunately, we at Urban Wanderlust have no control over these circumstances.

MY TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I DIDN'T RECEIVE IT.
Sometimes tracking is inaccurate, and it says packages have been delivered although they are still on the way. Wait it out at least 4 business days and if it's still not in your hands, reach out to us.

CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?

To make changes to your an order, please contact us via email at hello@urbanwanderlustcandles.com as soon as possible (with your order #) and we will make every effort to accommodate your request.

CAN YOU MAKE CUSTOM CANDLES?
We sure do, and we love making them! Send an email with your thoughts and let's make it happen.

IS THERE A LOCAL PICK UP OPTION? 
Absolutely! Upon checkout, you will be prompted to choose between whether you'd like your package Delivered or if you'd like to Pick-up. Choose Pick-up and we will contact you once you're order is ready!

WHERE IS THE PICK-UP LOCATION?
Our designated pick-up spot is located on Long Island City, New York. You will receive the full address once a pick-up time has been agreed on.

DO YOU OFFER WHOLESALE?
Yes! We loving working with other small businesses! Click HERE to sign-up.

WHAT ARE YOUR CANDLES MADE FROM?

  • Pure American-grown Soy Wax
  • Phthalate-Free Fragrance Oils 
  • Natural Eco-Cotton threads (Zinc/Lead Free)
  • 100% all natural braided eco-cotton threads
WHY SOY WAX?
  • 50% longer burn time than paraffin wax candles!
  • 100% natural (made from USA grown soy beans)
  • 100% biodegradable & sustainable
  • Releases fragrances easier than other wax type candles
  • Does not produce toxic smoke, making them indoor friendly and safer for everyone!  
WHY DON'T YOU USE ESSENTIAL OILS?

Not all essential oils are created equal or safe for candle making. We use phthalate-free fragrance oils that are specifically formulated for candles + body products. Fragrance oils are actually more sustainable to manufacture and because of this, help to keep our costs down.

WHY DO SOME CANDLES HAVE AN OFF WHITE OR YELLOW TINT IF YOU DON'T USE COLOR?

Natural soy wax is white in color. The fragrance blends that I use range from clear to light yellow (don't worry all phthalate free fragrance oils). Fragrance oils may tint the soy wax producing an off white to yellowish wax color.