SHIPPING + PROCESSING TIMES
Processing time is the time I need to make the items, if they are not currently in stock.
We make our best efforts to ship items within 2-3 business days.
During peak/busy seasons shipping may take 4-5 business days.
$5.00 shipping on all orders over $50 U.S. Domestic
$11.95 flat-rate shipping to Canada.
All orders are shipped from Long Island, NY via USPS Priority Mail or UPS Ground (large orders). You will receive a tracking number for your order via email once fulfilled. Our packages do not require a signature.
International packages may be subject to customs, duties, or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. Unfortunately, we at Urban Wanderlust have no control over these circumstances.
Sometimes tracking is inaccurate, and it says packages have been delivered although they are still on the way.
Wait it out at least 4 business days and if it's still not in your hands, reach out to the carrier directly.
CHANGES TO ORDER
CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?
To make changes to your an order, please contact us via email at email@example.com as soon as possible with your order # and we will make every effort to accommodate your request.
Absolutely! Upon checkout, you will be prompted to choose between whether you'd like your package Delivered or if you'd like to Pick-up. Choose Pick-up and we will contact you once you're order is ready!
Our designated pick-up spot is located in Melville, New York. You will receive the full address once a pick-up time has been agreed on.
CUSTOM +WHOLESALE ORDERS
Learn more about our candles here:
Pure American-grown Soy Wax
Phthalate-Free Fragrance Oils
100% Natural Eco-Cotton threads (Zinc/Lead Free)
50% longer burn time than paraffin wax candles!
100% natural (made from USA grown soy beans)
100% biodegradable & sustainable
Releases fragrances easier than other wax type candles
Does not produce toxic smoke, making them indoor friendly and safer for everyone!
Not all essential oils are created equal or safe for candle making. We use phthalate-free fragrance oils that are specifically formulated for candles + body products. Fragrance oils are actually more sustainable to manufacture and because of this, help to keep our costs down.
Natural soy wax is white in color. The fragrance blends that I use range from clear to light yellow (don't worry all phthalate free fragrance oils). Fragrance oils may tint the soy wax producing an off white to yellowish wax color.